Service is not the same as Hospitality.
Service is transactional. Somebody serves you.
Hospitality is reciprocal. I invite you. I host you.
A great article by Tejal Rao in the New York Times discusses what can be both a subtle difference and a huge gulf between Service and Hospitality.
Here’s a link to that article – https://nyti.ms/3e7wLHF
#service #hospitality #hospitalityindustry